Can EverVault staff see the contents of my vault?

No. Your vault items are end-to-end encrypted with keys derived from your password and, where applicable, your biometric factors. Our staff can see **metadata**, the titles you chose, item types, timestamps, and which trusted people you've invited, but never the contents of a note, document, or credential.

This is by design. It also means that if you lose your password **and** your recovery codes, even we cannot decrypt your data for you.