My trusted person can't log into the shared vault.

Walk through this with them:

1. Have they accepted the invitation email? The link expires after 7 days, you may need to **Resend invitation** from **Trusted People**.
2. Are they signing in with the same email the invitation was sent to? If they already have an EverVault account, and they must use that address.
3. After signing in, do they see a **Shared With Me** section in the sidebar? If not, their invitation is still in "Invited" status, accept it first.
4. Still no luck? Contact support with the contact's email and we'll investigate.

Reminder: during this stressful time you can walk the person through these steps on a call. You don't need to ask for their password or send their invitation link anywhere.