Lodge life insurance, super death benefit, and funeral claims, each insurer or fund has its own forms and proof requirements
Each insurer's claims team and each super fund trustee. Life cover inside super is claimed through the fund, not the insurer.
Some steps differ by region inside the country.
Where
Each insurer's claims team and each super fund trustee. Life cover inside super is claimed through the fund, not the insurer.
How
List every super fund and insurer from their statements, their myGov account, and their bank statements.
Lodge a separate claim with each fund and insurer, since each has its own forms and evidence requirements.
Provide details of every dependant, because the trustee must consider all of them.
Keep a written record of each claim number and chase them every few weeks, these claims stall easily.
What to bring
A certified copy of the death certificate
Policy or member numbers
The claim forms from each insurer and fund
Proof of your relationship, and evidence of financial dependency or an interdependency relationship
The will and grant of probate where the estate is the beneficiary
Timing
Funeral cover often pays within weeks. Super death benefit and life insurance claims commonly take 3 to 12 months.
This is practical information, not legal, medical, or financial advice.