Redirect Australia Post mail if needed; secure or memorialise email and important online accounts per platform policies
Australia Post for mail redirection or holding, and each online platform's memorialisation or deceased user process.
Some steps differ by region inside the country.
Where
Australia Post for mail redirection or holding, and each online platform's memorialisation or deceased user process.
How
Set up an Australia Post mail redirection or hold so nothing important sits in an unattended letterbox.
Keep their email account and mobile number active, since statements and account recovery codes still arrive there.
Work through the major platforms using their deceased user processes, deciding whether to memorialise, download, or close each account.
Download photographs and documents before closing anything, since the data is deleted with the account.
What to bring
A certified copy of the death certificate
The grant of probate or proof you are the executor
Their previous address and the redirect address
Your own identity documents
Timing
Mail redirection can be arranged in a single visit. Platform requests commonly take several weeks each.
This is practical information, not legal, medical, or financial advice.