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Guides / South Africa

Medical aid

Contact the medical aid directly with the death certificate

Some steps differ by region inside the country.

Where

The medical scheme directly, with the death certificate.

How

Find the membership number on their medical aid card, a recent statement, or the debit order reference. Phone the scheme and report the death so contributions stop and dependants are handled correctly. Ask whether dependants can continue on the scheme as members, they usually can, but there is a time limit. Request a final statement and settle or claim back any balance.

What to bring

A certified copy of the death certificate The membership number from a card, statement, or debit order Your ID

Timing

Report within the first week or two. Dependant continuation usually has a strict window.

This is practical information, not legal, medical, or financial advice.

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