Pensions
Check with their employer's HR department for pension fund details
Some steps differ by region inside the country.
Where
The employer's HR department, then the retirement fund administrator directly.
How
Ask HR for the name of the pension or provident fund and the administrator's contact details.
Lodge the death benefit claim with the administrator and complete their dependant declaration forms.
List every dependant honestly, including anyone the deceased supported financially, the trustees must consider all of them.
If you suspect an old fund from a previous employer, search the FSCA unclaimed benefits database.
What to bring
A certified copy of the death certificate
The fund or member number
IDs and birth certificates for all dependants
Proof of financial dependency, such as school fees or shared accounts
Timing
Retirement fund death benefits commonly take 6 to 12 months because trustees must identify all dependants.
Sources
This is practical information, not legal, medical, or financial advice.