Arrange funeral or cremation, check the deceased's wishes and funeral policy
A funeral parlour or undertaker. If there is a funeral policy, the insurer usually has an approved parlour and will pay them directly.
Some steps differ by region inside the country.
Where
A funeral parlour or undertaker. If there is a funeral policy, the insurer usually has an approved parlour and will pay them directly.
How
Check their vault, wallet, filing box, and email for a funeral policy or prepaid plan before you commit to a parlour.
Ask the parlour for a written quote before signing anything. You are allowed to compare two or three.
Let the parlour collect the body and lodge the DHA-1663 with Home Affairs, they do this as part of the service.
Confirm who is paying and how. A funeral policy usually pays the parlour, not the family.
What to bring
The deceased's ID document or a certified copy
Your own ID
The funeral policy number, if you can find one
The DHA-1663 notification of death form from the doctor or hospital
Timing
Most parlours want to collect the body within 24 hours. Burial or cremation usually happens within 7 to 14 days.
Sources
This is practical information, not legal, medical, or financial advice.