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Account Security & Access

I'm locked out after too many failed attempts. How do I get back in?

EverVault locks an account after 10 consecutive failed sign-in attempts to protect you from brute-force attacks.

To unlock:

1. Wait 15 minutes, many automatic locks clear on their own.
2. If it doesn't clear, use **Forgot password** on the sign-in page. A successful password reset will also unlock the account.
3. Still stuck? Contact support. A member of our team can verify your identity and unlock it manually.

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Still need help? Email our team and we'll walk you through it.